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Wirral Partnership Homes.
Following our work for them in 2007 to help develop a new resident involvement strategy
and resident handbook, we were asked in 2008 by Wirral Partnership Homes to examine some
difficult issues in resident involvement, including the future of the Wirral Federation
of Tenant and Resident Associations.
To carry out this work we devised a questionnaire based upon Wirral’s unique Three-Way
Agreement, and then got the views of WPH, the Federation, and the Council on its
operation. We also met with individual tenants and resident associations to understand
what they do and their aspirations for the future.
Our report formed the basis of a resident conference held in Birkenhead in November 2008.
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Wear Valley Customer Panels.
Wear Valley District Council appointed us to recruit and support the development
of a new ‘Citizen’s Panel’ for the district. Following a public consultation
exercise, it was decided to call the Panel ‘Future Aspects: The Voice of Wear
Valley.
Our work involved;
• The preparation and distribution of publicity material and a questionnaire to
an agreed sample of 3,000 residents
• The recruitment of some 220 people to be members of the Panel
• Securing the agreement of three of the five secondary schools in the
district to work with the council on the development of a junior panel.
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Southway Housing Trust.
Working with a specially appointed Steering Group we recently produced for Southway
Housing Trust in Manchester a detailed Customer Involvement Review.
This lead to our production for Southway of;
• A Customer Involvement Strategy
• An annual audit pro-forma for assessing the well being of tenant and resident
associations
• A Southway customer guide to getting involved
The ‘menu’ of involvement opportunities we developed as part of this work contains 31 ways
in which Southway’s customers can influence policy development or service delivery.
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Changing Avenham
Steve Sharples produced the original ‘Changing Avenham’ strategy for Collingwood (now Contour)
Housing Association. This was a comprehensive neighbourhood renewal programme for part of the
Avenham ward in the centre of Preston, in which the transfer of 1,000 council homes to
Collingwood was the centrepiece. With initial design work by Triangle Architects,
‘Changing Avenham’ was a neighbourhood action plan that tackled both physical and social
problems and included the establishment of a community regeneration trust
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AvenQuest Homes
Tenant Empowerment Strategy
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Gateshead MBC
Tenant Empowerment Strategy
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City of Newcastle
Review of Tenant Participation
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Rotherham MBC
Tenant Federation Development Proposals
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Chorley Community Housing
Tenant Empowerment Strategy
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Broxtowe Borough Council
Tenant Participation Development and Support Proposals
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Hull City Council
Tenant Participation Development and Support Proposals
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